Return Policy
Cell Phones & Broadband Modems (CDMA, LTE):
- All returns must include the original box, power cables, and any other contents. Missing Contents subject to additional fees.
- If activated within 3 business days (including purchase date), equipment will be returned without a restocking fee.
- If active for more than 3 business days but active less than 14 days, the phone can be returned with a $25 restocking fee.
- If the returned item is more than $25 in value, the restocking fee will be adjusted to 50% of the advertised sales price.
- Devices active for more than 14 days cannot be returned or exchanged.
- Online or phone orders will be evaluated from the delivery date of the device, and customer initiation of the return request.
- Outdoor Modems will be evaluated from the installation date, and customer initiation of the return request.
All sales are final.
Service & Fee Refunds:
- Full Refund: Service cancellations made within 3 business days (including purchase date) of the original activation date.
- 50% Refund: Service active for more than 3 business days but active less than 14 days.
- No refund will be issued for service more than 14 days after original activation date.
- Connect/Activation Fees are non-refundable after 3 days of original activation date.
- Installation Fees are non-refundable.
- Outdoor Modem installation fees and connect/activation fees are fully refundable if a Choice approved installer can validate that the coverage conditions are not adequate.