Privacy Policy

Effective Date: November 3, 2022

This Privacy Policy applies to the website https://ethosbroadband.com/ (“Website”) operated by Ethos Broadband (hereinafter, “us”, “we”, or “Ethos Broadband”). We respect your privacy and we have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Personally Identifying Information We Collect 

“Personally identifying information” is data that can be used to uniquely identify or contact a single person. 

• We collect your name, email address, and telephone number when you use the Website “contact us” feature. 
• If you register for an online account, we collect your name and email address, and ask you to create a unique user name and password. 
• To pay a bill online, we collect the user name and password associated with your online account. Your online account will also display your name, delivery address, email address, and telephone number. We use this account information to process your purchase and communicate with you about it. We do not collect payment card when you pay your bill online, which you must supply directly to our third party payment processor via their linked portal during checkout, to complete the purchase.  The payment processor has its own separate privacy policies, which we do not control. 

Website Visitors

Whenever you interact with the Website, we, as well as our service providers, may use assorted technologies that automatically or passively collect data about how the Website is being accessed and used and help improve the user experience of the Website. This data may include browser type, unique number assigned to identify such device, operating system, application version, click path taken through the Website, your use of features or applications within the Website, and other usage information (“Use Data”). This information helps us manage, improve and customize the Website’s features and functionality and may, in some instances, be used to identify you like personal information. Specifically, we use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We may also use cookies to personalize your experience on our Website; you are free to opt out of cookies by adjusting your device or browser settings, but you may not have access to all Website features and functionality if cookies are disabled. From time to time, Ethos Broadband may release Use Data in the aggregate, e.g., by publishing a report on trends in the usage of our Website.

How We Use Information We Collect

We use information we collect, including your personally identifying information and Use Data, to make the Website and our services through the Website available, to provide products, services, features and functionality users have requested, communicate about them with users, and support, manage, troubleshoot, protect and improve the Website and our related offerings.  

Information We Share with Others

We may disclose your personally identifying information to third parties to assist with our fulfilling your requests to us such as service providers assisting us to operate the Website,  and to protect the security and integrity of the Website and our systems, to correct technical problems and malfunctions of the Website, to technically process your information, to provide the Website or to take precautions against liability. We also may provide your personally identifying information to service providers who provide services on our behalf, such as our data centers. If you request services via a mobile device, your request will be transmitted via your mobile carrier’s network and your carrier may have access to it.  Consult your carrier’s privacy policy for additional information. 

We reserve the right to transfer any information we have about you in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of our business.  We reserve the right to disclose any personally identifying information as needed if that information is requested by law enforcement agencies or if we are required to do so by law, treaty, regulation, subpoena, court order, or by a government entity.  We also may disclose your personally identifying information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating any agreement with us.

Do-Not-Track Requests; Third-Party Tracking 

Unless your browser settings are configured to make your online activities and publicly available information about your online activities (such as Use Data  described above) invisible to usage analytics tools, we do not presently have the capability to omit you from usage analytics to the extent your browser sends us a “do not track” message.   However, third parties, other than our vendors assisting with making the Website available do not have authorization from us to track your uses of the Website or track what other activities you may have engaged in before or after using the Website (for example, using a different website). That said, we cannot control third-party tracking and there may be some third-party tracking that occurs without our knowledge or consent.

Security

The security of your personally identifying information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personally identifying information, we cannot guarantee its absolute security.

Links To External Sites

Our Website may contain links to external sites that are not operated by us as a convenience to our users. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Children 

The Website is not intended for use by children, and we do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of any such individual, we will take steps to delete the information as soon as possible.  

Notice to Residents of Countries Outside United States 

We are headquartered in the United States and currently our Website is only intended for individuals located in the United States. If you are located outside of the United States, be advised that any information you provide to us via the Website will be transferred to and stored in the United States and that, by submitting information to us, you explicitly authorize its transfer and storage within the United States.  

Your California Privacy Rights 

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business with whom the California resident has an established business relationship what types of personal information, if any, the business shares with third parties for direct marketing purposes by such third parties and the identities of the third parties with whom the business has shared such information in the immediately preceding calendar year.  We do not currently share any personally identifying information with third parties for direct marketing purposes by such parties.  If you have any questions, comments or requested related to this Section, please contact us as indicated at the end of this Privacy Policy below.  

Privacy Policy Changes

Although most changes are likely to be minor, Ethos Broadband may change its Privacy Policy from time to time, and in Ethos Broadband sole discretion. Ethos Broadband encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this Website after any change in this Privacy Policy will constitute your acceptance of such change.

Contact Us

If you have any questions about this Privacy Policy, please contact us via phone. See “Contact Us” section of the Website for details or below.