A Message to Our Eagerly Awaiting Customers
Given the sheer power, speed, and reliability that comes with Ethos Broadband’s fiber internet, we understand that you’re keen for us to commence the installation and activation of your fiber internet service. After all, with fiber comes the promise of faster download (and upload!) speeds, vastly more reliable connections, and pristine streaming for movies and TV, video calling, gaming, and much more!
We also know that wait times for fiber installation and activation can get frustrating, especially when things don’t happen as quickly as initially expected. Your patience is hugely appreciated as the team at Ethos Broadband works hard to get through unanticipated delays. Below, we provide some information as to why your fiber service may not yet be installed or activated, as well as to reassure you that we’re working hard to get it up and running so you can enjoy the benefits of Ethos Broadband’s high-speed internet as soon as possible!
Fiber is in High Demand
The first reason you may experience some delay in fiber installation and activation in your community or neighborhood is fiber’s explosive growth and popularity. Without question, over the past decade, as fiber networks like Ethos Broadband’s continue to expand, there’s been a significant increase in orders for service—and thus more demand for installations. This is particularly true in areas where fiber is newly available, such as certain parts of rural and small-town America.
Fiber’s increased priority can sometimes create backlogs and longer-than-expected wait times to complete the extensive and sophisticated process that leads to the technology’s exceptional quality of service. Please know that our teams are working as quickly and efficiently as possible to meet this demand.
Supply Chain Snafus and Equipment Delays
Another issue we are battling is the delay in inventory deliveries due to supply chain hiccups. As we all learned in the aftermath of the COVID-19 pandemic, the world’s economy is interlinked in ways we frequently fail to imagine, including for the most essential materials and equipment needed for infrastructure build-outs. Sluggish shipping of supplies and trade route bottlenecks can slow down projects substantially. Even the uncertainty surrounding international trade disputes and tariff controversies between countries can add to delays.
Like other industries, fiber internet infrastructure’s equipment is not immune to delays and supply chain problems. And at times, fiber’s specialized and sophisticated materials and equipment required for installation can get stuck in supply chain slowdowns. When this happens, Ethos Broadband is at the mercy of the market to receive the equipment it needs to complete the installation and activation of your fiber internet.
Inclement Weather
Because so much of our work is performed outdoors, Mother Nature also plays a role in whether Ethos Broadband’s fiber internet installation and activation schedule stays on track. Critically, weather conditions in our own neck of the woods aren’t the only ones that matter, as extreme weather can delay delivery of equipment and materials.
Technicians and other key staff are sometimes hindered by extreme or unexpected weather conditions, as safety for our team and our partners is paramount. Frozen ground, lightning, heavy winds and rain, ice and snow, and far worse can slow installation efforts to a halt, especially if there is any damage to the installation sites.
Governmental Permitting Delays
Fiber-optic cable installation is a complex operation involving large teams of technicians, engineers, and many other talented women and men working across the country and on varied plots of land and ecosystems. Many areas where fiber demand is booming require accessing, digging, or working on public land or other protected areas.
As some of these lands are environmentally sensitive and serve as a habitat for wildlife, we are required to obtain permits from governmental agencies to protect the area’s natural resources. Occasionally, our work can be delayed due to environmental factors or waiting for approval from local authorities. We are mandated to comply with legal and regulatory requirements, of course, and while we strive to stay ahead of the curve, permitting delays can happen from time to time.
Final Network Testing and Activation
Finally, once Ethos Broadband’s installation process is complete, network testing and activation must occur to confirm your fiber connection is working as it should. Our technicians perform a series of assessments to ensure that the equipment is functioning optimally and that you’ll receive maximum signal strength.
We prefer to optimize our fiber network before it reaches your doorstep, just to make sure you’re getting the best service possible. Through this critical quality control step, should any issues arise during testing, our team can make additional adjustments to get your fiber internet service just right. While this measure could result in slight delays, it is well worth it to provide you with the fastest internet service available!
Since the team at Ethos Broadband are your neighbors and in many cases are also awaiting fiber services, we completely understand the excitement and anticipation of getting fiber internet installed—and even the frustration that comes with delays and the long wait! Rest assured that even if we seem to be falling behind on installation efforts, we’re doing everything we can to get your service activated as quickly as possible.
Ethos Broadband greatly appreciates your patience and trust in us as we bring fiber to our area. Should you have any further questions or concerns about the fiber internet installation and activation process, please don’t hesitate to reach out to our support team. We’re here to help and will keep you updated every step of the way!